Cancellation policy for consumers

Right of Cancellation

You have the right to cancel this contract within 14 days (1 month for eBay purchases) without giving any reason.
The cancellation period is 14 days (1 month for eBay purchases) from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. To exercise your right of cancellation, you must inform us

Vacano GmbH
Management: Hans Tagino Vacano
Forsthausweg 2 b in 83236 Übersee
Fax: 08642-5391
Email: info@vacano.de

by means of a clear statement (e.g., a letter sent by post, fax, or email) about your decision to cancel this contract. You may use the attached sample cancellation form, although it is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of Cancellation
If you cancel this contract, we will reimburse all payments received from you, including delivery costs (except for the additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive the notification of your cancellation of this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement. We may withhold reimbursement for goods that can be sent by parcel until we have received these goods back or until you have provided proof that you have returned these goods, whichever is the earlier. We will collect goods that cannot be sent by parcel. You must return or hand over the goods that can be sent by parcel to us without undue delay and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract at

Vacano GmbH
Management: Hans Tagino Vacano
Forsthausweg 2 b
83236 Übersee

The deadline is met if you send the goods that can be sent by parcel before the period of fourteen days has expired. You shall bear the direct costs of returning goods that can be sent by parcel as well as the direct costs of returning goods that cannot be sent by parcel. The costs for goods that cannot be sent by parcel are estimated at a maximum of approximately €120.00. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion of the Right of Cancellation
The right of cancellation does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Status: 13.06.2014
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Cancellation Form
If you wish to cancel the contract, please complete and return this form to

Vacano GmbH
Forsthausweg 2 b
83236 Übersee
Fax: 08642-5391
Email: info@vacano.de

I/We hereby cancel the contract concluded by me/us for the purchase of the following goods
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Ordered on ____________ / received on __________________
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Name of the consumer(s)
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Address of the consumer(s)
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Signature of the consumer(s) (only if notified on paper)
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Date